Maintenance FAQ

It is the policy of Square One Management to require that a maintenance request be filled out completely by residents and submitted to our office before a maintenance appointment can be scheduled.

First please review the list of FAQs and see if any of your maintenance concerns can be resolved prior to submitting the form. If not, continue on.

Maintenance FAQs

In case of an emergency please dial 911

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The power in my apartment went out but my neighbors and the whole building still has power.

In most cases it’s probably just a tripped circuit breaker due to a high number of electrical sockets being used at once. Find the circuit breaker box in the apartment and turn all switches to the OFF position. Wait for about one minute and turn the switches to the ON position. If this does not work please contact your resident manager or call our office at 510-900-5200 during normal business hours and outside business hours please call our maintenance emergency line at 510-900-5202.

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My Garbage disposal stopped working.

First and foremost make sure there is nothing in the sink hindering the motor from turning. You will need to RESET the garbage disposal by pushing a red button on the bottom of the disposal (underneath the sink).  Please remember only small amounts of food should be placed in the disposal and make sure to run cold water when turning it on.

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My Heater is not working.

Check if the pilot light is on, if not call PG&E or fill out a maintenance request to have it lit.

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My Toilet is clogged.

Place the rubber end of the plunger in the toilet and push down with the long handle, creating pressure. Pull up on the plunger, creating suction. Repeat several times with force until the toilet clears.

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My toilet keeps running.

The rubber flap sealing the water is propblaly still in the open position. Open the lid of the tank and shake the handle to close the rubber flap. If this does not work please complete the maintenance request form.

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My light bulb is out.

Replace the bulb with the same type of bulb. You will be charged if the bulbs do not appear the same as the ones provided when you first moved in.

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There is a gas smell in the unit.

Contact PG&E right away and contact your resident manager or call our office at 510-900-5200 during normal business hours and outside business hours please call our maintenance emergency line at 510-900-5202.

Please read the form carefully and fill it out precisely before you press submit. Once submitted the form will be emailed to us to enter into our system. When filling out the form please be as specific as possible, for instance if an outlet is not functioning properly please accurately describe which outlet it is in the apartment that is not working.

Thank you!